Infection Prevention Essay Sample free essay sample

As of late the hospital actualizes preventing spread of Infection. The clinic has a fruitful model for directing the spread of disease or potentially episodes among patients/customers. workers. specialist. voluntaries. students. what's more, visitants. Assignment and overseeing diseases at the clasp of a client’s permission to the hospital and all through their stay are the basic aspects of the contamination bar and control plan. in add-on to ensuing praised contamination control designs while providing consideration. In the hospital’s permission technique. there are army approaches to investigate. control. what's more, forestall diseases in the hospital scene. chooses what strategies. for example, disconnection. ought to be applied to a single customer ; and keeps up a record of occurrences and disciplinary activities identified with diseases. This methodology incorporates taking the patient’s history of disease. old hospitalization. current diagnosing. furthermore, nearness of run excursion injury. among others. During the wellbeing testing system. the hospital other than guarantees that the patient finds support from the correct staff. Quickly the patient looks into the Nightingale Community Hospital. the side effects are analyzed. This structures the balance of the mediation. In add-on to the side effects. research lab preliminaries are utilized to increase the diagnosing methodology. The hospital has a thorough arrangement to test the patient for contamination inside 24 hours upon induction. 2. Commission Standard: Conformity with Hand Hygiene So as to keep truth of legitimate manus cleanliness. the Nightingale Hospital has a thorough arrangement that when executing processs. when contacting the patients. in the wake of contacting the natural structure liquids/bloods. the staff will flush and evaporated their authorities predictable with sound sterile examples. This assault is other than utile in limiting the spread of ailment and for insurance and wellbeing of a man. For case. the hospital executes steady utilization by staff the correct manus flushing example and procedures which are basic to thwarting the spread of contaminations. It is imperative for staff to design the best possible manus flushing method with bactericidal cleanser and H2O. Emergency clinic other than energizes staff the utilization of intoxicant based manus hang-ups utilized in topographic purpose of legitimate manus flushing procedures. In add-on. baseball gloves or the use of angel rubs are non a swap for manus cleanliness. The clinic is directly battling with the best possible manus flushing design. During the old twelvemonth. it has been resolved unbiasedly in a few test situation of manus cleanliness conduct. the clinic had 30 happenings for covering to execute manus cleanliness inside its records. This has expanded to 60 during the current twelvemonth the staff are non gelling in gelling out. This demonstrates noncompliance to the panel measures of contamination bar and control program. In spite of the fact that the Nightingale Community Hospital has a top of the line strategy for disease control. the execution model is resistant with the advisory group rules for disease bar. In the ongoing twelvemonth. the clinic has in excess of 80 episodes of wellbeing practician non executing manus cleanliness inside its records. 3. Commission Standard: Infection Control Audit The hospital demonstrates moderate adjustment to this model. This is for the ground that it plays out a review of contamination control records each twelvemonth. This is an essential assault towards keeping the maximal standards of disease bar and control program. In any case. it does non hold a model for quarterly or half-year reviews. Plan FOR COMPLIANCE This disciplinary activity program tries to build up a model for uplifting the hospital’s adjustment to the joint board measures of contamination bar and control program. Despite the fact that the hospital demonstrates adjustment to certain constituents of this center nation. a few measures are in dreadful interest of an activity program. The effective executing of the activity program requires coaction and backing from the Nightingale Community Hospital which may influence the chief. the clinical chief or his/her designee. the administrator of nursing. what's more, other suitable medical clinic staff varying. As a result. the hospital should flexibly qualified Infection Prevention Coordinator. Reconnaissance. what's more, Educators. Other than to the hospital’s nursing practicians and specialists are other than significant partners in the program for congruity. Following is a rating of the disciplinary activity program for contamination bar and control in line with the three models gave in the congruity articulation. 1. Commission Standard: Infection Investigation/Identification In spite of the fact that the disease bar and control program framework for Nightingale Community Hospital has an adequate model for testing persistent from contamination a few failings are obvious. For case. the hospital does non hold a model for keeping an on-going arrangement intended to prevent and order contaminations. Blending the commission’s measures on disease bar and control program. the contamination control and bar plan must incorporate confirmation that Hospital has thought of. chosen. furthermore, actualized broadly perceived contamination control rules. This determination is basic in propelling the greatness of consideration among all patients. So as to uplift disease bar and limit the strength for transmittal of contaminations the hospital can gauge whether it needs to adjust technique or examples. Songbird Community Hospital has grouped assaults to accumulating. archiving. what's more, entering reconnaissance informations. Significant basicss of a reconnaissance system grasping utilization of normalized definitions and postings of the side effects of contaminations. use of reconnaissance apparatuses, for example, contamination studies and informations conglomeration templets. strolling unit of ammo all through the hospital. For case. the clinic should execute undertaking technique and additionally result observation activities to sort diseases that are doing. or then again have the liable to do an ejection. It is key to carry on the data examination to ease notice uncommon or unforeseen outcomes and to reason the effectiveness of contamination bar and control designs. Also. papers comments and perception identified with the reasons for contamination and additionally disease inclinations and executes steps to prevent the transmittal of infective operators and to chop down risks for gadget and system related contaminations. This assault would play an inherent capacity in hamburger uping the effectivity of contamination bar at Nightingale Community Hospital. Little change in the disease bar technique can do an enormous contrast in the nature of course result. 2. Commission Standard: Conformity with Hand Hygiene Hand cleanliness is the most adequate way to stop the expansion of contamination. As we as a whole know. manus cleanliness rebellion is a significant reason for nosocomial disease. Medical clinic gained contaminations cause more than 98. 000 expires yearly in the United States and are related with expanded expense and continuation of hospitalization. In add-on. it expends scant medical clinic assets. furthermore, in this way presents a significant test for clinical organization and debilitates and putting to passings patients. ( Cumming. K. . April 2010 ) From the current congruity position. plainly emergency clinic staff neglects to comprehend the significance of manus lavation. furthermore, it is obvious that the hospital has non been accomplishing the board of trustees standards on truth. In spite of the fact that the clinic has a top of the line model that urges each staff to execute appropriate manus cleanliness. a few elements act uponing insubordination with manus cleanliness is still truly elevated. The terrible example is as yet winning inside the foundation. So as to forestall this driving force the clinic should introduce a thorough authorization model against conflicting example in manus cleanliness. This worry is extremely important that require a better commitment from bearing than convey this open introduction. Presently it is the moment for an unambiguous model to be set. that guardianships ought to be purified before every patient contact. On the off chance that such an approach is non in topographic point or being fo llowed. the trust concerned might be adept in case of legal continuing. Such disciplines will increase the rules of truth while dealing with the patients. Thusly. congruity with the old model will compose a top notch quiet consideration. To expand similarity. everybody could keep up ticker over one another. what's more, it prescribed that patients ought to be urged to ask the staff to flush their guardianships. Preparing. guidance and gatherings are another position that would comprise the disciplinary activity program. Instructing medical caretakers and other staff about the significance of their single activities and legitimate manus cleanliness can better patient wellbeing and make a hierarchical progress that advances cleanliness. Moreover. the hospital should frame standard workshops and other synergistic gatherings for its staff. Through these gatherings. the practicians would determine the significant achievements and cognizance for rehearsing legitimate manus cleanliness while dealing with the patients. Nonetheless. adequate interchanges will play a cardinal capacity and can massively better patient security. 3. Commission Standard: Infection Control. This is the closing constituent of the disciplinary activity program. From the congruity study. it is unquestionable that the Nightingale Community Hospital does non hold a development for quarterly or half-year reviews. This demonstrates defiance to the panel rules on contamination bar. Despite the fact that the hospital has a model for one-year interior reviews. its instrument for outer review is non effective. So as to go to this issue. the clinic should execute arranged changes. At first. it is basic for the relationship to redistribute examining administrations from an outer house. This wi

Puff Daddy :: essays research papers

SEAN JOHN COMBS, the rap and attire director despite everything most popular as Puff Daddy, a sobriquet he has now surrendered, remained before a meeting table in his organization's Midtown Manhattan central command as of late, tending to his architects. Wearing a dark baseball top, a dark T-shirt and dark cut-off denim shorts - his solitary blaze a huge square jewel stud in every ear cartilage - he anticipated a distinctly genuine character. The planners listened eagerly. At the point when he delayed, as he completed a few times, there were no inquiries. They knew to hold up until he requested their recommendation. "There will be just three 'Sean John' T-shirts in the coming collection," he said. A couple of architects let out wispy moans at such an apparently pointless declaration; all things considered, garments with the Sean John name, initials or peak make up a major cut of his organization's deals. "I'm putting you on rations," he stated, chuckling. "From now on, I need individuals to peruse the name without seeing the name. You get me?" Playing with the name is no little bet, nor is it the just a single he is taking. Sean John is as of now a notable brand - at any rate in families with young people, who spend about $42 billion per year to look great. Mr. Brushes' organization, Sean John, has about $400 million of that business, the greater part of it from urban styles like loose, groin at-the knee pants, obviously marked T-shirts and hooded sweatshirts, or "hoodies." But Mr. Brushes, who in some cases passes by the rapper name P. Diddy however is referred to partners as Puffy, is hoping to grow well past the urban specialty. A pile of other rap and mood and-blues famous people from Snoop Dogg to Beyoncã © have chosen they have the style to make garments, yet Mr. Brushes is the person who experts state has the most obvious opportunity with regards to making the progress to the standard. That could be especially worthwhile for Mr. Brushes, who, in contrast to the majority of his rivals, has kept up control of his organization. (On the other hand, Russell Simmons, another rap director, sold his Phat Fashions to Kellwood, a goliath dress maker, for $140 million a year ago.) "Sean John felt he has the weight to go it alone," said Eric M. Beder, an expert at Brean Murray & Company, a New York speculation bank. Going only it, however, will mean handling some significant issues, beginning with two years of pretty much level deals and an overal deficit a year ago. That is intensified by signs that the urbanwear pattern is past its pinnacle, and by fundamental business issues like disarranged dispersion. Puff Daddy :: articles research papers SEAN JOHN COMBS, the rap and attire manager despite everything most popular as Puff Daddy, a sobriquet he has now deserted, remained before a gathering table in his organization's Midtown Manhattan base camp as of late, tending to his creators. Wearing a dark baseball top, a dark T-shirt and dark cut-off denim shorts - his solitary glimmer a huge square precious stone stud in every ear cartilage - he anticipated a firmly genuine disposition. The creators listened eagerly. At the point when he stopped, as he completed a few times, there were no inquiries. They knew to hold up until he requested their recommendation. "There will be just three 'Sean John' T-shirts in the coming collection," he said. A couple of creators let out wispy murmurs at such an apparently foolish declaration; all things considered, garments with the Sean John name, initials or peak make up a major cut of his organization's deals. "I'm putting you on rations," he stated, snickering. "From now on, I need individuals to peruse the name without seeing the name. You get me?" Meddling with the name is no little bet, nor is it the just a single he is taking. Sean John is now a notable brand - at any rate in family units with young people, who spend about $42 billion every year to look great. Mr. Brushes' organization, Sean John, has about $400 million of that business, the vast majority of it from urban styles like loose, groin at-the knee pants, prominently marked T-shirts and hooded sweatshirts, or "hoodies." But Mr. Brushes, who at times passes by the rapper name P. Diddy however is referred to partners as Puffy, is hoping to extend well past the urban specialty. A heap of other rap and cadence and-blues big names from Snoop Dogg to Beyoncã © have chosen they have the style to make garments, yet Mr. Brushes is the person who examiners state has the most obvious opportunity with regards to making the progress to the standard. That could be especially worthwhile for Mr. Brushes, who, in contrast to the greater part of his rivals, has kept up control of his organization. (On the other hand, Russell Simmons, another rap manager, sold his Phat Fashions to Kellwood, a mammoth apparel maker, for $140 million a year ago.) "Sean John felt he has the weight to go it alone," said Eric M. Beder, an investigator at Brean Murray & Company, a New York speculation bank. Going only it, however, will mean handling some major issues, beginning with two years of pretty much level deals and a total deficit a year ago. That is intensified by signs that the urbanwear pattern is past its pinnacle, and by essential business issues like disrupted appropriation.

Custom Essay - Sexuality and Sexual Intercourse in A Midsummer Nights D

Sexuality and Sexual Intercourse in A Midsummer Nights Dream By all accounts, Shakespeare’s play A Mid Summer Nights Dream is just a comedic frolic concerning love. A nearby assessment of the activities and expressions of every one of the players will uncover that the essential focal point of the play isn't generally love but instead sexuality and sex.  â â â â â â â â â â Hippolyta's nightlife job as Titania is stage-overseen by Theseus-Oberon, who gets his will by enchanted means.â if his own royal look has demonstrated incapable, he will catch Titania's look and pull together it with an aimlessness that would have satisfied Cupid:  â â â â â â â â â â â â â â â â â â â â â â The following thing then she waking views,  â â â â â â â â â â â â â â â â â â â â â â Be it lion, bear, or wolf, or bull,  â â â â â â â â â â â â â â â â â â â â â â Or intruding monkey, or on occupied gorilla,  â â â â â â â â â â â â â â â â â â â â â â She will seek after it with the spirit of adoration.  This readies the way not just for an excitement of 'creature love' in Titania yet for its fulfillment in her bower.â The alleged ravishment of Bottom would need to happen offstage, basically in light of the fact that that is the main spot it could have happened.â Titania's thicket isn't equivalent to the blossom canopied bank 'where the wild thyme blows' and where as per Oberon, 'rests Titania at some point in the night'.â If it were the equivalent, at that point it is particularly simple to accept that no sexual demonstration happens between the Queen and the Ass.â If such a demonstration ought to happen, it must be accepted that her nook is truly in fairyland, which is far off from the wood, and that it is there where Bottom is taken and there where he is violated.  â â â â â â â â â â As for the theater, a Titania-hopping Bottom, or a Bottom-bouncing Titania, is not really what Shakespeare could have intended for ... ...f the perversion Hermia's fantasy credits to Lysander, and since this is likewise Hippolyta's 'fantasy', it speaks to her tensions about a Theseus who won her adoration by doing her injuries.â Oberon sees Titania's disrespect, yet feels it, and by doing so breaks his appeal.  â â â â â â â â â â Unpleasant as Oberon's techniques seem to be, we can just pass judgment on them by Titania's reaction. At the point when she awakens, she isn't mad, however snappy to cherish, 'My Oberon!'.â And, to comply, when he requests music she quickly cries, 'Music, ho!â Music, for example, charmeth rest!' Works Cited and Consulted Berry, Ralph. Shakespeare’s Comedies. Princeton, N.J.: Princeton University Press, 1972. Greenblatt et al., ed. â€Å"A Midsumer Night’s Dream.†The Norton Shakespeare: Comedies. W.W. Norton and Company, Inc. 1997. Vaughn, Jack A. Shakespeare’s Comedies. New York: Frederick Uncar Publishing Co., 1980.

Internet shopping is the high street store doomed Coursework

Web shopping is the high road store destined - Coursework Example The utilization of the Internet for buying merchandise and ventures has gigantic potential. The Internet empowers shoppers to shop or do exchanges 24 hours per day, the entire year around from practically any area. It additionally gives customers more decisions and permits them to have snappy correlations. Also, it permits shoppers to interface, trade thoughts, and to contrast encounters and different clients in the electronic networks. In spite of the fact that the Internet offers a scope of favorable circumstances that by and large have been demonstrated to be sufficiently significant to pull in monstrous intrigue, ongoing studies showed that the entrance pace of Internet shopping stays low. As per online industry body Interactive Media Retail Group, web shopping deals rose from 300m in 1999 to 14.5bn in 20041. This pattern looks set to proceed. As per advertise examiners Verdict, on the web shopping was the fastest developing retail area last year2. Truth be told, the move away from the high road has even reached out to shopping through TV, with a blast in the quantities of TV shopping channels. Web shopping is something beyond having the option to purchase CDs and DVDs. Individuals who shop online can do their food shopping on the web and have it conveyed to their home. They additionally purchase items like occasions, protection and ventures at less expensive costs than the high road. Shopping on the web brings numerous advantages which the high road can't bring, counting: Decision - Online shopping offers simple access to a more extensive scope of items than the high road, and customers can search around more effectively for best arrangements. Comfort - Online shopping can spare time and things can be conveyed at the doorstep. Incentive for cash - Many organizations offer free conveyance and regularly... Amazon.com (NASDAQ: AMZN) appears to sell pretty much every conceivable class of retail products under the sun nowadays, as the respected online e-posterior has extended from books just to vehicle parts, hardware, food supplies and even pet provided. All things considered, the majority of these classifications are items. Indeed, what about administrations Why doesn't Amazon.com sell them Or at any rate, permit outsiders to sell administrations at the site of the world's biggest online retail shopping webpage (Blogging stocks). The utilization of the Internet for buying products and enterprises has huge potential. The Internet empowers shoppers to shop or do exchanges 24 hours every day, the entire year around from practically any area. It likewise gives shoppers more decisions and permits them to have snappy examinations. Besides, it permits buyers to associate, trade thoughts, and to contrast encounters and different clients in the electronic networks. Despite the fact that the Internet offers a scope of preferences that all in all have been demonstrated to be sufficiently significant to draw in huge intrigue, late overviews showed that the infiltration pace of Internet shopping stays low. It is a typical act of individuals to believe what they see truly and doubt everything that gives off an impression of being virtual with the dread of losing cash and fulfillment. Coming up next are the different parts of high road stores and individuals getting them: Shopping used to be

Clockwork Orange Movie Review Example | Topics and Well Written Essays - 250 words

Perfect timing Orange - Movie Review Example The soundtrack to the film for the most part includes old style music determinations, just as Moog Synthesizer organizations. He the pioneer of a little posse. The pack takes part in a ultraviolence evening battling and pounding others even the old just as another group at that point took a vehicle they went to a writer’s home and bit and injured him. There is a contradiction among individuals an Alex reasserts the gathering authority at that point assaults another home where he gets caught by police. In jail, recovery methodology is extreme and winds up restoring Alex from his severity to failure to retaliate or even feel anything before an exposed lady. The jail senator legitimizes the procedure by clarifying that that their work is to lessen wrongdoing just as decreasing blockage in jail. After discharge Alex gets destitute and faces numerous issues. He later ends up in emergency clinic harmed. After tests he discovers he is not, at this point a capable man. The pastor stops by and apologizes to him to spare his political transporter. With his adoration for music, Alex is persuaded to acknowledge

Freshman Musical Dorms

“Freshman Musical Dorms” Hello friends! News updates: IAP is over! This is sad for most people, but happy for me, because Ill actually be attending FEWER hours of class once the semester starts. Of course, there will be those pesky things known as psets, but hey- you win some, you lose some. Anyway, this means I finally finished my EMT training! Yay! Of course, I still have to take the state certification exam in a couple of weeks, so wish me luck. In other news, April and I got a futon, and now our room is supercool. Pictures to come soon! The end of IAP also meansthe 14th annual Charm School! The very first session I went to was How to tell someone something theyd rather not hear. We started with the example of how to tell someone who has a crush on you that you dont return their feelings. Useful stuff right there. Then I checked out the session on dating etiquete, because it was run by Laura Staurt, who Ive mentioned once before. Her nametag said: Laura Stuart- Sex Lady. Because thats what she is. Seriously. Shes also supercool, and gave a really awesome presentation with such useful tips as dos and donts for a first date. She also had plenty of flyers and pamphlets about dating and sexuality. Then I went to Flirting 101, because I could. I mean, how can you not? All of the girls got together and made lists of what they did and didnt like about the way guys flirt, and the guys did the same about girls. Ahh, how the other half thinks. It turned out to be a really interesting sociology discussion about gender roles and stereotypes in flirting and dating. After that I went to a session on Interviewing Techniques, which is useful for everyone. I saw the table manners session that Bryan mentioned, but his pictures are better. In the end, I learned enough to receive a. Masters Degree in Charm! To answer your question- yeah. I do feel pretty lame now. But there was a commencement ceremony and everything! Margaret Shepherd, author of The Art of Civilized Conversation and The Art of the Handwritten Note was the commencement speaker. And the MIT Chorallaries performed for the graduates. As Bryan said, they welcomed the Charm School graduates by playing Pomp and Circumstance on the kazoo. Sometimes I think the people here are more than a little crazy. =) Read on for a painfully long description of the MIT Housing Process Responses to comments: Arturo: Hey! About literature in Spanish all the admiration I had for you, Laura, went away as your duct tape residue did, when you said Cortezar is sci-fi Cortezar is one of the best things to have happened to literature in Spanish!!! Its realismo magico as well!!! OK, so maybe it was a poor choice of words. Keep in mind I was mostly thinking of La Noche Boca Arriba, which youll know is a pretty crazy story if youve ever read it. Besides, sci-fi isnt an insult, so relax! Lindley: hey Laura! you called me on the telethon. when u called i was just about to eat dinner and then go to fencing practice so sorry if i was a bitrude/standoffish. so my mind kinda went into the blank, what in the world am i supposed to do ri now mode since i did have some questions 4 u about MIT but had to get in gear and out the door. btw I am so jazzed about CPW!!! back to questions, how did u choose ur dorm? i read the blurbs from ea. of them on the MIT residence website and assume theres somekind of freshmen musical dorms thing or something but ya whatd u think of em each? and erm if i have any more q?s ill be sure to ask. THNX mucho. Wow. You asked a pretty big question right there. Let me see if I can cover it all. Get comfortable. The whole process goes like this: You come to CPW. (This is optional. Its not necessarily the official start of this freshman musical dorms as you call it, but it can certainly be a useful starting point.) You fill out a little questionaire about your interests and hobbies, and then admissions does an awesome job of matching up you up with a host based on your personalities. (I say this from my personal CPW experience.) You stay with this host during CPW, wherever that person happens to live- this includes fraternities and sororities, even though these are not living group options for your freshman year. So you stay with this person, live in their dorm, check out all the facilities, and get a pretty good feel for it. Meanwhile, among the 500 other things going on during CPW, there are more dorm tours than youll know what to do with. Plus, many of the dorms will host all kinds of activities- ice cream socials, free food, game nights, free food, other fun stuff, and more free food. The tours give you a chance to see wh at the dorms actually look like- how big the rooms are, where the weight room is- all that fun stuff. All the other activities give you a chance to meet the people from each dorm, so you can get an idea of what each dorms personality is like- and trust me, they each have their own. (I seriously think Im forbidden upon pain of death from answering any questions about specific dorm personalities, because youre supposed to figure it all out on your own. Its all part of the process.) Then you go back home and feel really depressed that you have to spend another 3 months in high school now that youre so psyched about college. Sometime over the summer, MIT sends you a big old packet of information. It has all kinds of goodies in it- information about advising, health insurance, a really annoying math diagnostic test they mak you take, and lots of other stuff. Of course, the most exciting piece of the whole package is the i3 video. i3 (sort of) stands for Interactive Introduction to the Institute. Youll get a big booklet that covers each of the 11 undergraduate dorms (plus the 4 cultural houses). There are pictures of what the dorms look like and descriptions of the people who live there. Inside that booklet is a DVD with a 5 minute video for each dorm produced by the dorms own residents. (You can see last years videos here.) The videos in general include people acting like idiots running around their dorms with video cameras, yet theyre still a lot of fun to watch. (Except for ECs. Theirs is kind of different.) OK, so youve visited a bunch of dorms during CPW, devoured all of the videos and glossy pictures. Now what? Now you fill out a preference sheet, where you rank all 15 living options according to your preference, and send it off to MIT and hope you get your first choice. A few weeks later, MIT will post the results of the initial summer housing lottery online. The good news is that most people get one of their first few choices. I think this year some ridiculous percentage (90-something) of freshmen got their first choice. The bad news is, youre still not done yet. Now you show up on campus in August for Orientation, and you check in to your initial housing assignment. Then, somewhere in between taking campus tours and discussing how to handle roommate problems with your orientation leaders, this crazy thing called REX (Residence Exploration) happens. REX is a lot like CPW, only now youre a student. You get to live in a dorm (your assignment from the summer lottery), check out all the facilities, and get a pretty good feel for it. Youre testing it out to see if you like it as much as you thought you did. Meanwhile, all of the dorms will host all kinds of activities- tours, free food, ice cream socials, free food, crazy parties, free food, game nights, free food, other fun stuff, and more free food. Again, you get to check them all out and compare them to where youre living now. After the whirlwind adventure that is REX, things happen really fast. By some deadline, youre required to do one of two things online- you can either confirm your current housing situation, or you can enter the housing readjustment lottery and list several options youd prefer to your current dorm (up to 5, I believe). Some people will get their second choice dorm over the summer, go through REX, and decide its still only their second choice. They can request their original first choice dorm again- so they get a second shot at it. Other people might get their first choice over the summer, go through REX, and decide they really like their original second choice better, and submit that. Other people (like me, for example), might get one of the two dorms they tied for a first choice, realize they have no idea what they were thinking when they chose the other one (which they thankfully didnt end up in because they probably would have hated it) and then go through serious conflict over whether they should attempt to transfer to what was originally their 9th choice dorm. Its a crazy time, I gotta say. Anyway. So one night, you submit your readjustment preferences. The next day, the results come out- this is (finally!) where you will actually live freshman year (unless you transfer later, which is a totally different topic!). Then you show up at that dorm, where the housing representatives give you instructions on floor rush. You spend the whole day going through the fun activity/free food routine from above, only this time youre trying out the different floors/halls/entries of the dorm. Then you fill out yet another preference sheet listing your favorite floors/halls/entries. You go to sleep, and when you wake up in the morning, you have a floor assignment! You go to that floor, where you go through another elaborate process (mostly just peaceful discussion mediated by rock/paper/scissors) to decide who will live in which room with which roommates. Then every single freshmen moves all of their junk across the entire campus/dorm/floor as applicable. Then you paint/rearrange/unpack/ decorate as you see fit. And thats how MIT Freshman Musical Dorms works. Whew. I bet you got more of an answer than you bargained for, huh? =)

Corporate Social Responsibility Research Paper - 275 Words

Corporate Social Responsibility (Research Paper Sample) Content: CORPORATE SOCIAL RESPONSIBILITYNameCourseProfessorCorporate Social ResponsibilityCorporate social responsibility (CSR) is important because it enhances a companyà ¢Ã¢â€š ¬s reputation. A company that participates in CSR activities earns a good reputation and achieves positive outcomes. A good CSR reputation enables a firm to attract more investment and increase its sales. It also contributes to customer preference when other firmsà ¢Ã¢â€š ¬ products are available at similar prices and quantities. In addition, it enables a firm to charge a premium for its products (Gottschalk 2011, p. 33).CSR is also important because it ensures the long-term sustainability of an organization. An organization participating in CSR programs can win brand loyalty, retain good employees, and build goodwill with the community. Brand loyalty, employee retention, and goodwill are important in the creation of a healthy climate, an important factor in a firmà ¢Ã¢â€š ¬s long-term sustainabili ty. Indeed, organizations focusing on these issues end up doing business in particular countries for many years (Mullerat 2010, p. 34).Behaving in a moral way informs corporate social responsibility. Some companies always prefer to act in certain ways that can improve their public image. Other companies adhere to specific business principles, which conform to the culture of acting morally. Thus, companies are not necessarily influenced by long-term financial gains in order to contribute to CSR. Although it is not mandatory for companies to contribute to CSR, their desire to improve the quality of life in the society forces them to do so (Van de Ven Graafland 2006, p. 4)....

The Issues Of Technology And Technology - 2077 Words

Introduction Within this essay the issues to be discussed are problems about technology. Information technology is very important in today’s world and is used daily by many people all across the continents. Information technology has its pros and cons like other technology does, but one of the major problems are security and privacy. The main issue of this topic would be cyber threats to computer networks. Examples are threats involving denial-of-service attacks, malicious software, sniffers and more. About Technology Technology is a very important aspect in life that is used on a daily basis. Technology is the application of scientific knowledge for practical purposes. There are many different types of technology used throughout the world today. 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The Role Of Communication And Interpersonal Interaction On...

Assignment 1: The Role of Communication and Interpersonal Interaction in Health and Social Care In a health and social care setting there are two different types of communication and those are verbal communication and non-verbal communication. Verbal communication is the way you talk to someone and non-verbal communication is your body language towards someone. Verbal Communication There are many different types of verbal communication. One is whether you have clear speech. Having clear speech means that someone will be able to understand what you are saying without having to ask you again. It depends on whether you pronounce words correctly with the right sounding at the end of words and what your voice sounds like so, if you have a sore throat then your speech may be too quiet and not clear to understand. Another type of verbal communication is selection of appropriate language. This is the use of formal language, informal language, avoiding slang or regional word as appropriate. If you were just talking with your friends or colleagues then you may use informal language because you are familiar with the people but, if you were talking to a service user or client then you would use formal language because you have to be professional within the workplace. You would not use slang with them or regional words because they may not be able to understand what you are saying and it is not professional to use this type of language. Another form of verbal communication is ageShow MoreRelatedThe Role of Communication and Interpersonal Interaction in Health and Social-Care1186 Words   |  5 PagesThe role of communication and interpersonal interaction in health and social-care Introduction This assignment is centred on effective interpersonal interaction and good communication in health and social care which is achieved through the use of multiple communication methods and techniques and the analysis of how certain types of people think and communicate. P1 Explain the role of effective communication and interpersonal interaction in health and social care Key Terms Formal- The useRead More- the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Setting.3197 Words   |  13 PagesUnit 2: Communication and values | | Yvette Moyo | Centre Number : 20669 | | | | | Contents Page * The role of effective communication and interpersonal interaction in a health and social care setting. * Theories of communication Keywords: Communication Interpersonal skills Verbal language and examples Non verbal language examples Service user Care provider This report will cover the role and importance of effectiveRead MoreThe Role Of Effective Communication And Interpersonal Interaction On A Health And Social Care Context1952 Words   |  8 PagesExplain the role of effective communication and interpersonal interaction in a health and social care context. 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However the other person has to demonstrateRead MoreThe role of effective communication and interpersonal interaction in a health and social care context. (P1)1723 Words   |  7 Pagesï » ¿The role of effective communication and interpersonal interaction in a health and social care context. (P1) This booklet aims to explain the role of effective communication and interpersonal interaction in a health and social care context. Effective communication in a health and social care context is important because things need to be heard and said clearly. 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This gets important information, suchRead MoreExplain the Role of Effective Communication and Interpersonal Interaction Within a Health and Social Care Setting4822 Words   |  20 PagesExplain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concernsRead MoreExplain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Setting. Skilled Communication Plays a Huge Role in Health and Social Care Such as Psychotherapy, Counselling, Medical and Health Care1117 Words   |  5 PagesExplain the role of effective communication and interpersonal interaction in a health and social care setting. Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care. Effective communication and interaction play an important role in the work of all health and social care professionals. For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with peopleRead Morehealth science937 Words   |  4 PagesName†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Health professionals require good communication skills in order to carry out their roles effectively. It is therefore important for those embarking on a career in health and social care that they gain knowledge and understanding of skills involved in communication. This unit will develop and enhance communication and interpersonal skills, and will consider communication theories. On completion of thisRead MoreThe Theory Of Nursing Theory1463 Words   |  6 Pages Nursing leaders who strived to explain connections and interactions inside nursing practice develop nursing theory. These models provide the foundation of professional nursing practice, spawn additional knowledge and influence the course of nursing’s future. They furnish information pertaining to: definitions of nursing, nursing practice, principles that form the foundation for practice, and goals and functions of nursing care (Cardinal Stritch University, 2014). Not only do these principles

Poem Analysis Poetry Evaluation - 2248 Words

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So that each March I may gleam into leaf, can mean that for sure there is a renewing chance each March. A cycle which allows them to be new again. If only that could be possible being who they are, as they rather be someone else. Nor am I the beauty of a garden bed, in this line this person admits that they are less than beautiful. Attracting my share of Ahs and spectacularly painted, they believe this garden to be a work of art and they are in awe of such beauty, none of which they believe to possess themselves. Compared with me, a tree isShow MoreRelatedAnalysis Of Dorothy Parker s One Perfect Rose1311 Words   |  6 Pages One Perfect Rose, is a short poem from Dorothy Parker’s first book of poetry Enough Rope (1926). Parker cohesively explores two major themes throughout the poem; frustration and disappointment. The two themes are conveyed in the narrative by the narrator who ultimately outlines a dissatisfaction with the cliched conventions of romance and courtship. The projection of these themes are outlined through three dominant modes of discourse which I will be engaging with throughout the literary commentary;Read MoreAnalysis Of Mother To Son By Langston Hughes768 Words   |  4 Pagesï ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Ã¯ ¿ ½Grade:ï ¿ ½ Six    Standard:ï ¿ ½ #3:ï ¿ ½ Literary Response and Analysis    Key Concept:ï ¿ ½ Students respond to tone and meaning that are conveyed in poetry through word choice, figurative language, line length, punctuation, rhythm, alliteration, and rhyme.    Generalization:ï ¿ ½ Students respond to poetic language in Mother to Son by Langston Hughes.    Background:ï ¿ ½ Students have been working on a poetry unit and have been studying how the elements of poetry help the poet convey thoughts and meaning.ï ¿ ½ This lessonRead MoreEnglish 10B Unit 4 Analysis of Poetry1144 Words   |  5 Pages4: Analysis of Poetry This Unit Activity will help you meet these educational goals: 21st Century Skills—You will use critical-thinking and problem-solving skills and communicate effectively. 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Poetry allows writers to express themselves through the act of writing with the usage of a few words. However, it is sometimes difficult for a reader to comprehend what the poem is trying to imply, but that is the beauty behind poetry which as a reader, one might have a different interpretations from another. In an analysis of â€Å"She walks in beauty† by Lord Byron andRead More‚Äà ºEvaluation of ‚Äà ²Critical Essay on ‚Äà ²Theme for English B‚Äà ƒ ´Ã¢â‚¬Å¡Ãƒâ€žÃƒ ´Ã¢â‚¬Å¡Ãƒâ€žÃƒ ¹1291 Words   |  6 Pages â€Å"Evaluation of ‘Critical Essay on ‘Theme for English B’’† â€Å"Critical Essay on ‘Theme for English B’†, written by Chris Semansky, is just that: an analytical essay on Langston Hughes’ poem â€Å"Theme for English B†. The article is a dissection of the author’s insight on the subject matter. 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From beginning to end, both approaches are a process that require focus

Communications Methods - 1409 Words

Communications Methods Shawnita Robinson HCS/320 July 8, 2013 Teresa Shook, MS, RT Abstract This paper will address different types of communication methods for a national drug manufacturer who has reports of significant negative effects caused by one of the medications that is used by a significant population. This paper will identify the advantages and disadvantages of using traditional, electronic, and social media for health care communication and the effects of HIPAA and other regulations on the use of these media for health care communication. As the Communications Coordinator for this nationwide pharmaceutical company, we will need to brainstorm and talk about how we will address the negative consequences that our†¦show more content†¦Healthcare Professional Sheets are intended to provide adequate factual information to address potential questions from patients and facilitate a healthcare professional’s consideration of the drug safety issue. As with the PHAs, FDA continues to collect input on the usefulness of these communications through a variety of feedback mechanisms, and anticipates that health care professional communications will continue to evolve (Seligman, 2009). Other Methods of Communication. FDA continues to explore other methods of making its written communications more effective, as well as the use of other media such as podcasts, video broadcasts and conference calls, to disseminate drug safety information (Seligman, 2009). The FDA has a critical role in the detection and management of safety issues that are identified after a drug is approved, including a critical role in communicating information to the public. The actions taken depend on the characteristics of the adverse events, the frequency of the reports, the seriousness of the diseases or conditions for which the drug provides a benefit, the availability of alternative therapies, and the consequences of not treating the disease. Our goal, regardless of the communication tool employed, is to make the most up-to-date drug safety information available to the public in aShow MoreRelatedMethods of Communication730 Words   |  3 PagesMethods of Communication Jamey L. Brown University of Phoenix People communicate in many different ways. There is verbal and non-verbal communication. Communication between genders is another challenge that we face, as well as people from other cultural backgrounds. For team work in the work place to work we must face these challenges and learn how to overcome them. There are three functions to verbal communication in groups, task ordering, process orientation, and narrative (HarrisRead MoreA Presentation On Communication Methods1619 Words   |  7 Pagespresentation on Communication Methods. 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Frantz Fanon on “National Culture” Free Essays

In â€Å"On National Culture,† an essay collected in The Wretched of the Earth, Frantz Fanon foregrounds the following paradox: â€Å"national identity,† while vital to the emergence of a Third World revolution, paradoxically limits such efforts at liberation because it re-inscribes an essentialist, totalizing, fetishized, often middle-class specific understanding of â€Å"nation† rather than encouraging a nuanced articulation of an oppressed people’s cultural heterogeneity across class lines. In other words, although the concept of â€Å"nation† unfairly characterizes colonized subjects as historically unified in their primitiveness or exoticness, the term’s promise of solidarity and unity often proves helpful nonetheless in their attempts at political amelioration. Fanon encourages a materialist conceptualization of the nation that is based not so much on collective cultural traditions or ancestor-worship as political agency and the collective attempt to dismantle the economic foundations of colonial rule. We will write a custom essay sample on Frantz Fanon on â€Å"National Culture† or any similar topic only for you Order Now Colonialism, as Fanon argues, not only physically disarms the colonized subject but robs her of a â€Å"pre-colonial† cultural heritage. And yet, if colonialism in this sense galvanizes the native intellectual to â€Å"renew contact once more with the oldest and most pre-colonial spring of life of their people,† Fanon is careful to point out that these attempts at recovering national continuity throughout history are often contrived and ultimately self-defeating. â€Å"I am ready to concede,† he admits, â€Å"that on the plane of factual being the past existence of an Aztec civilization does not change anything very much in the diet of the Mexican peasant of today. † In the passage below, Fanon explains that â€Å"national identity† only carries meaning insofar as it reflects the combined revolutionary efforts of an oppressed people aiming at collective liberation: A national culture is not a folklore, not an abstract populism that believes it can discover the people’s true nature. It is not made up of the inert dregs of gratuitous actions, that is to say actions which are less and less attached to the ever-present reality of the people. A national culture is the whole body of efforts made by a people in the sphere of thought to describe, justify, and praise the action through which that people has created itself and keeps itself in existence. How to cite Frantz Fanon on â€Å"National Culture†, Papers

Weight Lifting free essay sample

I first wanted to take weight lifting class because I had been going to the gym every now and again but didn’t see much progress and thought that I could learn to better my workout and learn new ways to use weights. I used to be quite active when I was in high school playing basketball and I was in JROTC that required us to do p. t everyday but once I graduated I slowly dropped off the active train. I either had no time to exercise or just didn’t have to will power to get up to do something and this was my biggest enemy. Weight training class gave me the push to get up because I have to go to class for a grade. My goals in the beginning of class was to gain muscle mass and thicken up a bit. Before class started I was working out going to the gym about 3 days a week but didn’t really see difference in my body. We will write a custom essay sample on Weight Lifting or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I learned in class the difference between building muscle and toning muscle. To build muscle you add more wait and do fewer reps and if you are looking to tone use less weight and more reps. I target my upper body including biceps, triceps, and shoulders. I like to use free weights for my biceps, I use a free bar and I started out with a 10lb bar and progressed to a 20lb bar and I am currently lifting a 30lb free bar doing bicep curls. I also started out using 10lb dumbbells doing a hammer curl I’ve progressed to 20lbs dumbbells. I do at least 10 to 15 reps once I feel that I don’t strain to much at my 14 rep I add more weight and slowly make my way up to 15 reps. I keep a log for every week to keep track of my progress and looking at it every week I can see the improvement. When I am not in class lifting weights I go to an outside gym about 6 times a week. I do cardio as my first exercise which includes either running for 20 to 30 minutes or doing an optical for about 20 minutes. Then I do some free weight lifting, bicep curls and hammer curls. Weight Lifting free essay sample I first wanted to take weight lifting class because I had been going to the gym every now and again but didn’t see much progress and thought that I could learn to better my workout and learn new ways to use weights. I used to be quite active when I was in high school playing basketball and I was in JROTC that required us to do p. t everyday but once I graduated I slowly dropped off the active train. I either had no time to exercise or just didn’t have to will power to get up to do something and this was my biggest enemy. Weight training class gave me the push to get up because I have to go to class for a grade. My goals in the beginning of class was to gain muscle mass and thicken up a bit. Before class started I was working out going to the gym about 3 days a week but didn’t really see difference in my body. We will write a custom essay sample on Weight Lifting or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I learned in class the difference between building muscle and toning muscle. To build muscle you add more wait and do fewer reps and if you are looking to tone use less weight and more reps. I target my upper body including biceps, triceps, and shoulders. I like to use free weights for my biceps, I use a free bar and I started out with a 10lb bar and progressed to a 20lb bar and I am currently lifting a 30lb free bar doing bicep curls. I also started out using 10lb dumbbells doing a hammer curl I’ve progressed to 20lbs dumbbells. I do at least 10 to 15 reps once I feel that I don’t strain to much at my 14 rep I add more weight and slowly make my way up to 15 reps. I keep a log for every week to keep track of my progress and looking at it every week I can see the improvement. When I am not in class lifting weights I go to an outside gym about 6 times a week. I do cardio as my first exercise which includes either running for 20 to 30 minutes or doing an optical for about 20 minutes. Then I do some free weight lifting, bicep curls and hammer curls.

What is JET Essay Example

What is JET? Essay The J TAB personnel would be able to address all inquires and handle customer problems 90 percent of the time on the first call. The remaining 1 0 percent of the problems would be resolved in one day with a follow-up call. Danni Raman was assigned as the project manager responsible for the creation and development of the ICC. In developing this center he was tasked to display the kind of entrepreneurial behavior the chairman of JET was seeking to develop. Mr.. Amoral, the energetic and dynamic chairman of JET seeking to change JET tactful company from a stiff bureaucracy to a nimble entrepreneurial-driven-firm. The design was to have the center function as a central services profit center supporting the separate tactful business units of JET. Danni, a seasoned manager, saw this assignment as a real career opportunity. He began to think about meaningful indicators and measures for success of the center. He was politically savvy and wanted the performance of this center to stand on its true accomplishments. Background: Product Lines Responding to Declining Growth Rates JET was one of the largest tactful firms based in Asia. It had a worldwide operation and was recently acquired by another major tactful company. JET had enjoyed remarkable growth of more than 25 percent each year over the past 10 years. The firm had used a series of acquisitions to broaden the type of tactful offerings and had also grown internally to meet the expanding needs of its served market. It sold various forms of tactful in the health, life, casualty, property and automotive areas. Over the last couple of years the growth Of premium income in the Malaysia tactful industry had leveled off. In 1993 and 1994, the industry still enjoyed high growth rates and grew at 10. 3 percent and 9. 5 percent, respectively. We will write a custom essay sample on What is JET? specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on What is JET? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on What is JET? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer By 995, however, the growth rate had decreased to only 4. 8 percent. By 1 996 and 1997, growth was flat instead of the planned 3 percent and the expectation was that growth will only be moderate, if any growth is recorded at all. The declining growth rates resulted from a set of reinforcing trends: 1 Worsening economic climate with increasing economic downsizing, increasing unemployed, and stagnating real income. 2. Higher taxes, in part due to the unstable economic. 3. Increasing competition resulting from the deregulation of the Asian market, which was fully noticeable for the first time in 1995. Extensive satisfactions of the basic demand for tactful in Malaysia, an area of sustained growth Upton 1994. Despite these worsening market conditions, the operating divisions of JET were often able to gain market share. However, the squeeze of increasing competition and increasing client price sensitivity led in the private tactful market to shorter contracts and more cancellation of existing contracts. This effect varied in intensity by product line. In response, product lines and the branch offices began to pay more attention to providing a better service as a way to keep agents, brokers and existing clients satisfied. There was a range of ideas and responses to the problem, varying from remaking newsletters for customers to creating a Calling Center. The latter was in response to the complaints of many customers, agents and brokers about the difficulties of reaching clerks and about the level of service they received if and when they could reach them. Within the decentralized structure offset, in which product lines operated rather independently, a number of calling centers were created. Those more concentrated product lines, such as Life and Health, created their own central loophole centers. Some branch offices also created telephone centers for those product lines that had decentralized much of their clerical work to the branches. Reforming the Lapse Rate Problem as a Customer Loyalty Problem Traditionally the firm, through its two brand names, JUST and 41ST, had focused on the lower middle segment of the market that was not very price sensitive. Exclusive agents handled 70 percent of this business. The increasing defection rate began to draw the attention of some senior executives. They ordered a study by an international management consultant. In March 1996, this firm reported that the lapse rate- the number Of customers canceling contracts compared to the total amount of contracts- had reached ARM millions in 1995 (ARM mom in 1996), which is around 10 percent of total premium revenue. The lapse rate percentage was comparable to other Malaysia tactful firms. In some products, such as car tactful, the figures were much higher (20 percent) and had passed a pain threshold. The firm also reported that the commissions of the agents were almost exclusively tied to generating new contracts. The agents were pending 70 percent of their time just generating enough new business to keep up with cancellations. If this trend were to continue, they would have to spend 100 percent of their time by the year 2000 on just finding new business to keep up with cancellations. In depth interviews with defected customers, or root cause interviews, indicated that 58. 7 percent of the defections could be influenced by JET (without changes in the contracts), indicating that 5. 8 percent of the customer base of the firm was lost through the firms own fault. Dissatisfied customers mentioned (apart from price, 33. Recent): problems with agents (34. 7 percent), bad claims processing (13. 3 percent), slow and bureaucratic responses (9. 3 percent), and too little information (4. 0 percent). When customers mentioned high price, it would often not be an issue as such but in combination with other problems such as dissatisfaction about the agent. Finally, the firm found the following: Customers who had more than one tactful contract were less likely to defect. Trigger events (e. G. , exasperation about being passed from one clerk to another without getting any help) seemed to precipitate cancellation. If a customer with several policies cancelled one, it was likely that the customer would not continue when other contracts came up for renewal. The traditional market research techniques used by JET, the consultant maintained, were not able to detect these kinds of problems because they were geared more toward customer satisfaction with a (new) product and not event/action related. The lapse rate problem for JET was summarized by the image of a leaking bucket; new customers would flow into the bucket while at the same time many leaked out through big holes. The focus of product lines was on was on increasing the inflow rather than intelligently addressing the outflow. This was not only the case within JET but also the case throughout the Malaysia tactful industry. Instead of focusing on the lapse rate or customer defection rate of individual product lines, the problem was restated as a customer loyalty problem that cut across product lines and was considered a corporate problem. A Corporate Problem: From Vicious to Virtual Cycles Customers looked at the firm as a whole, not as a product line with whom they had one contract. It turned out that the more contracts customers had, the longer they remained loyal to JET. The longer they remained with the firm the lower the commissions for new products and the lower the damage rate. If this virtual cycle were to lead to small improvements in customer retention, profitability would be significantly improved. Conversely, if customers had only one contract, they cancelled much more frequently. Replacement then led to a commission for the agent. And when this process gained enough momentum-as it did-all tactful firms suffered from high lapse rates and paid high commissions, hence a vicious cycle. To introduce a virtual cycle, customer retention would have to become a tragic target. There were many positive ideas and responses in J Tabs product lines and branch offices at the time. There were also mangers who thought quite differently. They felt the responses were often geared to symptoms, and would have little positive effect on the business. With regard to the telephone centers, a senior manager from one Of the product lines mentioned that they lacked critical mass. There would be in sufficient sophisticated technology and training of personnel, and not enough would be learned from the customer. The customer needed to be viewed as a person, a family, or even an extended family, going through a life-cycle with critical with critical events (like getting a drivers license, getting married, having kids, buying a house, setting up a retirement fund, etc. ) each creating new tactful needs. The firm was a collection of product lines. In anticipation of future business, JET should try to satisfy the customer needs in all of these stages. Moreover, rather than the risk of each customer being treated as part of a large pool with certain statistical averages, customers could and should be segmented into highly profitable groups, not profitable groups, and loss-generating groups. The firm as a whole should proactively pick and target the most profitable groups, and learn more about the customers. At the same time, it should defend its existing customer base through (i) becoming sensitive to early signals of defection, (ii) monitoring carefully trigger events, and (iii) trying to recover lost contracts/customers. While the efforts of individual product lines would be important, clearly, some executives at the corporate level felt that there was a need for a comprehensive and integrated approach. However, such an approach should be taken in incremental steps. The First Step: Quick Hits and New Discoveries The data suggested that JET could benefit from using a number of ideas for customer retention derived from the practices of leading Malaysia tactful firms and banks as well as new internal intentions. The JET Board of Directors ordered a specific study of customer loyalty for J TAB between May 1 996 and October 1996. It was anticipated that this would create ideas for quick hits and begin to close the holes in the bucket. But the project also led to new discoveries about the prevailing thinking in the firm concerning the customers. According to one of the consultants: 1 A customer typically called because his or her agent was either unreachable (either a part -timer, or trying to generate new business) or could not effectively address a question. When a customer called one product line, say, Health, and then had a question about Life Tactful, the Health clerk would say, l dont know. On average, it would take a client four contracts to get to the right person, and even then, in 30 percent of the cases, the questions were not resolved. Customers tended to cancel when a specific question or problem was dealt with in the wrong way. 2. A clerk working in one product nine had only one screen (related to the contract that line had with the client) and had little access to information about other contracts the customer may have had. However, if a customer with multiple policies cancelled one policy because the customer was dissatisfied with the service in one product line, this person was likely to cancel the other policies as well. The clerks often did not sense the business was at risk because, quite literally, it was not on their screen, and therefore the pattern of defections remained hidden. 3. Car tactful played a critical role in binding clients because it was often the first interact. It appeared that most people bought a car on the weekend when tactful firms were closed. In addition, it was difficult to create a team to help clients because, in general, customers could not reach a clerk after 5:00 and trade unions did not allow work after 6:00. Therefore, the response to the idea was often yes, but it cant be done. 4. Most people talked about the customer but didnt do anything about improving the customer service. The firm had a strong analytical culture. When confronted with the figures, they would say, this is true for health but not for life or it is worse with other tactful firms. 5. When customer focus groups were organized in June 1 997, the Board of Directors members were invited to attend. Only one showed up apart from the manager of the study. The others maintained that we know the customer. The Customer Care Center By October 1996 when the results of the customer loyalty studies were in, the Stabs Board of Directors ordered a feasibility study for a ICC reaching far beyond specific products lines. The key idea was to provide customers with one telephone number and professionally trained people who could effectively answer a variety of questions, and thereby increase the service aromatically. In addition, a center would be able to eliminate process steps in the future and eliminate sources of errors. Finally, it was believed that the center would be a cheaper and more efficient way of processing information. By January 1997, an outline for the center design was ready and specified the following goals: 1. Stabs private customers would have one and only one telephone number for all their questions and problems. This service would be available to them in addition to the agents. 2. The center would be open 24 hours per day and 7 days per week. It would be able to finalize 90 percent of al customer inquiries in one telephone call. It would lead to a significant increase in service quality efficiency. 3. J TAB would benefit from a reduction in the lapse rate, specifically, In cases where, in the past, the clients inquiry was not addressed or the service was unsatisfactory. 4. Additional goals of JET were (a) becoming a service leader in the tactful industry, (b) increasing the number of customers with multiple policies. Concern and Inventing Solutions The proposal generated a number Of concerns. For instance, the agents saw the center as a threat to their relationship with the client. In response, it was cited that agents would be informed of any communication between the center and his or her clients. Moreover the center could act as a backup for the agent in case the agent was inaccessible to the client (e. G. , at night and on the weekend). Finally, the center could help agents by contacting prospective clients. Typically, an agent might get one out of ten potential tactful contracts. The center could provide a first screen by telephone and improve this ratio. The product lines had a different concern. They thought that it was impossible that a generalist could address questions related to their peccadillo business and that it would take at least ten years of experience to learn to do this. However, it was discovered that product line clerks got caught in a vicious cycle. Typically, the clerks intended to provide the highest possible quality when talking to customers but in doing so tended to become too technical. Their response was over-engineered and they tended to waste their time while the client became exasperated. In addition, many customers had the same kinds of questions. An expert might become annoyed when having to repeat the answers or might forget etc mention part of the answers. Less specialized persons with additional skills, however, might quite easily answer questions based on scripts that provide good answers. Finally, it turned out that at least 70 to 80 percent of the questions (depending on the product lines) were rather mundane and did not need a specialist to answer them because the question was merely about the Status of a claim or the customer gave a change of address, etc. Again, an expert might become exasperated with such questions. A special team with extended product knowledge could still address the remaining 20 to 30 Recent A final set of concerns had to do with the fact that calling centers were already established in some product lines and branch offices. For instance, if somebody changed an address, a product lines would argue that this couldnt be dealt with by a center because a change of address might have implications for tactful related to the house. Or some product lines would say, We are learning from the market through our own calling center, and now we lose our ear, or Why break up a winning team? At the time that a central center was discussed, some of the branch offices ad just installed their own telephone centers as a way to screen calls to the back office. Branch office managers had received employee acceptance by claiming that this was their future. Dismantling their unit would undermine trustworthiness. The first two concerns could be dealt with through agreements about making information in the center readily accessible to the product lines. The latter concern might be dealt with, in part, by a promise that the center would be in Or around the two branch offices with telephones centers. This would make it easy for employees to apply for jobs in the central enter. By April 1997, the Board of Directors had agreed on the following critical aspects for the centers design. 1 . The ICC would be a Greenfield solution and it would be the only center within the JET. Other newly established calling centers in branches and some product lines would be closed down. 2. It would centralize all customer inquiries and be available 100 percent of the time, and able to address effectively 90 percent of all questions and problems. 3. The center would be established outside the existing organizational structure of JET, i. E it would not be part of any of the product nines or operating divisions. This would also make it possible to sign more flexible employment contracts (flexible working hours and com penetrations). 4. The center would be profit center and be paid on a telephone call basis by the product lines rather than a cost center supported by corporate or the operating divisions overhead. 5. The center would be a stand-alone central service business unit with a mission to support the product lines. 6. The product lines would supply tactful technical know-how and competent personnel, and interface with the product lines would be clearly organized. During the first year, the center would focus on inquiry initiated by the client. In addition, it would also initiate inquiries on behalf of product lines in case a customer canceled a contract. This initial set-up would require and EDP system with the least integration into the rest of the IT infrastructure of the JET, allowing for an autonomous EDP center for the ICC with only a relatively small link to the Central EDP. However, as soon as the center operated effectively (expected within half a year of its opening), new tasks could be added. For instance, the center could become involved in the claims recessing, in correcting errors, or changing information such as addresses, etc. It could also carry out marketing research at the request of the product lines. And finally, it might become the care center for agents and brokers as well. The customers (depending on the product line) would expect the center to address 70 to 80 percent of the inquiries through its generalists. The remaining 20 to 30 percent of questions would be passed on to specialized teams with extended product knowledge in the center. Not only would the processing within the center be transparent and traceable, thereby reducing errors, the links to the product lines would be transparent and traceable as well. Indicators and Measurement of Success The center would have to be up and running within one year, in May 1998. The effort would be widely watched within the firm and within the Malaysia tactful industry. If successful, JET would have a first-mover advantage and be instrumental in reshaping the industry. But what were meaningful indicators of success of the ICC and how to measure that success? Should Danni, the project manager for the new center, focus on one indicator, or on a set of indicators reflecting a wider sense of performance? How many should he focus on, and which are really critical? Which indicators can he really influence and how? When asked how we would measure success with the clients, Danni initially mentioned: a decreasing lapse rate-that part of the lapse rate, connected to the service quality of the JET, should decrease. However, other executives differed about what constitute a Balanced Score Card. For instance, a senior executive suggested: speed of processing efficiency in terms of cutting out process steps, quality in terms of fewer errors, accessible all the time, and friendliness of the telephone operators.

Tips on How to Pass an Essay Flyer

Tips on How to Pass an Essay FlyerIt's likely that you've already had a discussion with a professor or some other instructor about writing a particular essay for the exam. As you've probably gathered, there are a variety of criteria that the professor is using to grade the essay. And of course, they will have different views as to how to determine those. The good news is that there is a way to give a particular essay a much better chance of passing.You should always have a general sense of the different factors that will be considered in determining whether or not your particular essay passes. But just in case you haven't, the majority of the criteria will revolve around the style and content of the essay. Keep in mind that the point of the essay is to prove a certain point, so it would be best to show that point through your writing.Even with the various ways in which a good quality essay may be graded, there is still an element of discussion about what the overall theme of the essa y should be. That could be as simple as asking if the content of the essay fits the style or theme of the class level that the class is being taught at. In fact, there is such a style or theme, that the essay needs to adhere to this theme so that all students can take the lesson at hand.One way to show that the essay follows the theme is to include a one-sentence introduction to the essay, showing a little bit of what the student is going to cover. In fact, it could even be used as a brief outline for the entire essay. One could always show examples, but that would have to be shown in a document that contains more information.The next step would be to analyze your essay. Write down as many questions that you have regarding the content of the essay. You should also look at the format of the essay and how it flows. Think about the types of words that are used and what words the students in the class use.Your analysis may show that it does fit into a certain genre or that it is too lon g. You may even find that it may be an outline rather than a true essay. Don't give up until you find the answer that you're looking for.It's a very easy task to analyze the essay and see whether or not it has a better chance of passing. However, before you start writing your own essay, you should still be able to pull together the things that you learn from the instructor. Sometimes it's best to follow the advice and judgment of the instructor in order to determine whether or not you have provided a good essay for the class.

Biography of Aviator Amelia Earhart

Biography of Aviator Amelia Earhart Amelia Earhart the first woman to fly across the Atlantic Ocean and the first person to make a solo flight across both the Atlantic and the Pacific oceans.  Earhart also set several height and speed records in an airplane. Despite all these records, Amelia Earhart is perhaps best remembered for her mysterious disappearance, which has become one of the enduring mysteries of the 20th century. While attempting to become the first woman to fly around the world, she disappeared on July 2, 1937, while heading toward Howlands Island. Dates: July 24, 1897 July 2, 1937(?) Also Known As: Amelia Mary Earhart, Lady Lindy Amelia Earhart’s Childhood Amelia Mary Earhart was born in her maternal grandparents’ home in Atchison, Kansas, on July 24, 1897 to Amy and Edwin Earhart. Although Edwin was a lawyer, he never earned the approval of Amy’s parents, Judge Alfred Otis and his wife, Amelia. In 1899, two-and-a-half years after Amelia’s birth, Edwin and Amy welcomed another daughter, Grace Muriel. Amelia Earhart spent much of her early childhood living with her Otis grandparents in Atchison during the school months and then spending her summers with her parents. Earhart’s early life was filled with outdoor adventures combined with the etiquette lessons expected of upper-middle-class girls of her day. Amelia (known as â€Å"Millie† in her youth) and her sister Grace Muriel (known as â€Å"Pidge†) loved to play together, especially outdoors. After visiting the World’s Fair in St. Louis in 1904, Amelia decided she wanted to build her own mini roller coaster in her backyard. Enlisting Pidge to help, the two built a homemade roller coaster on the roof of the tool shed, using planks, a wooden box, and lard for grease. Amelia took the first ride, which ended with a crash and some bruises – but she loved it. By 1908, Edwin Earhart had closed his private law firm and was working as a lawyer for a railroad in Des Moines, Iowa; thus, it was time for Amelia to move back in with her parents. That same year, her parents took her to the Iowa State Fair where 10-year-old Amelia saw an airplane for the very first time. Surprisingly, it didn’t interest her. Problems at Home At first, life in Des Moines seemed to be going well for the Earhart family; however, it soon became obvious that Edwin had started to drink heavily. When his alcoholism got worse, Edwin eventually lost his job in Iowa and had trouble finding another. In 1915, with the promise of a job with the Great Northern Railway in St. Paul, Minnesota, the Earhart family packed up and moved. However, the job fell through once they got there. Tired of her husband’s alcoholism and the family’s increasing money troubles, Amy Earhart moved herself and her daughters to Chicago, leaving their father behind in Minnesota. Edwin and Amy eventually divorced in 1924. Due to her family’s frequent moves, Amelia Earhart switched high schools six times, making it hard for her to make or keep friends during her teen years. She did well in her classes  but preferred sports. She graduated from Chicago’s Hyde Park High School in 1916 and is listed in the school’s yearbook as â€Å"the girl in brown who walks alone.† Later in life, however, she was known for her friendly and outgoing nature. After high school, Earhart went to the Ogontz School in Philadelphia, but she soon dropped out to become a nurse for returning World War I soldiers and for victims of the influenza epidemic of 1918. First Flights It wasn’t until 1920, when Earhart was 23 years old, that she developed an interest in airplanes. While visiting her father in California she attended an air show and the stunt-flying feats she watched convinced her that she had to try flying for herself. Earhart took her first flying lesson on January 3, 1921. According to her instructors, Earhart wasn’t a â€Å"natural† at piloting an airplane; instead, she made up for a lack of talent with plenty of hard work and passion. Earhart received her â€Å"Aviator Pilot† certification from the Federation Aeronautique Internationale on May 16, 1921 a major step for any pilot at the time. Since her parents could not afford to pay for her lessons, Earhart worked several jobs to raise the money herself. She also saved up the money to buy her own airplane, a small Kinner Airster she called the Canary. In the Canary, she broke the women’s altitude record on October 22, 1922, by becoming the first woman to reach 14,000 feet in an airplane. The First Woman to Fly Over the Atlantic In 1927, aviator Charles Lindbergh made history by becoming the first person to fly non-stop across the Atlantic, from the U.S. to England. A year later, Amelia Earhart was asked to make a non-stop flight across the same ocean. She had been discovered by publisher George Putnam, who had been asked to look for a female pilot to complete this feat. Since this was not to be a solo flight, Earhart joined a crew of two other aviators, both men. On June 17, 1928, the journey began when the Friendship, a Fokker F7 specially outfitted for the trip, took off from Newfoundland bound for England. Ice and fog made the trip difficult and Earhart spent much of the flight scribbling notes in a journal while her co-pilots, Bill Stultz and Louis Gordon, handled the plane. 20 Hours and 40 Minutes in the Air On June 18, 1928, after 20 hours and 40 minutes in the air, the Friendship landed in South Wales. Although Earhart said she did not contribute any more to the flight than â€Å"a sack of potatoes† would have, the press saw her accomplishment differently. They started calling Earhart â€Å"Lady Lindy,† after Charles Lindbergh. Shortly after this trip, Earhart published a book about her experiences, titled 20 Hours 40 Minutes. Before long Amelia Earhart was looking for new records to break in her own airplane. A few months after publishing 20 Hours 40 Minutes, she flew solo across the United States and back the first time a female pilot had made the journey alone. In 1929, she founded and participated in the Woman’s Air Derby, an airplane race from Santa Monica, California to Cleveland, Ohio with a substantial cash prize. Flying a more powerful Lockheed Vega, Earhart finished third, behind noted pilots Louise Thaden and Gladys O’Donnell. On February 7, 1931, Earhart married George Putnam. She also banded together with other female aviators to start a professional international organization for female pilots. Earhart was the first president. The Ninety-Niners, named because it originally had 99 members, still represents and supports female pilots today. Earhart published a second book about her accomplishments, The Fun of It, in 1932. Solo Across the Ocean Having won multiple competitions, flown in air shows, and set new altitude records, Earhart began looking for a bigger challenge. In 1932, she decided to become the first woman to fly solo across the Atlantic. On May 20, 1932, she took off again from Newfoundland, piloting a small Lockheed Vega. It was a dangerous trip: clouds and fog made it difficult to navigate, her plane’s wings became covered with ice, and the plane developed a fuel leak about two-thirds of the way across the ocean. Worse, the altimeter stopped working, so Earhart had no idea how far above the ocean’s surface her plane was a situation that nearly resulted in her crashing into the Atlantic Ocean. Touched Down in a Sheep Pasture in Ireland In serious danger, Earhart abandoned her plans to land at Southampton, England, and made for the first bit of land she saw. She touched down in a sheep pasture in Ireland on May 21, 1932, becoming the first woman to fly solo across the Atlantic and the first-ever person to fly across the Atlantic twice. The solo Atlantic crossing was followed by more book deals, meetings with heads of state, and a lecture tour, as well as more flying competitions. In 1935, Earhart also made a solo flight from Hawaii to Oakland, California, becoming the first person to fly solo from Hawaii to the U.S. mainland. This trip also made Earhart the first person to fly solo across both the Atlantic and Pacific oceans. Her Last Flight Not long after making her Pacific flight in 1935, Amelia Earhart decided she wanted to try flying around the entire world. A U.S. Army Air Force crew had made the trip in 1924 and male aviator Wiley Post flew around the world by himself in 1931 and 1933. Two New Goals But Earhart had two new goals. First, she wanted to be the first woman to fly solo around the world. Second, she wanted to fly around the world at or near the equator, the planet’s widest point: the previous flights had both circled the world much closer to the North Pole, where the distance was shortest. Planning and preparation for the trip were difficult, time-consuming, and expensive. Her plane, a Lockheed Electra, had to be completely re-fitted with additional fuel tanks, survival gear, scientific instruments, and a state-of-the-art radio. A 1936 test flight ended in a crash that destroyed the plane’s landing gear. Several months passed while the plane was fixed. The Most Difficult Point in the Trip Meanwhile, Earhart and her navigator, Frank Noonan, plotted their course around the world. The most difficult point in the trip would be the flight from Papua New Guinea to Hawaii because it required a fuel stop at Howland’s Island, a small coral island about 1,700 miles west of Hawaii. Aviation maps were poor at the time and the island would be difficult to find from the air. However, the stop at Howland’s Island was unavoidable because the plane could only carry about half the fuel needed to fly from Papua New Guinea to Hawaii, making a fuel stop essential if Earhart and Noonan were to make it across the South Pacific. As difficult as it might be to find, Howland’s Island seemed like the best choice for a stop since it is positioned approximately halfway between Papua New Guinea and Hawaii. Once their course had been plotted and their plane readied, it was time for the final details. It was during this last minute preparation that Earhart decided not to take the full-sized radio antenna that Lockheed recommended, instead opting for a smaller antenna. The new antenna was lighter, but it also could not transmit or receive signals as well, especially in bad weather. The First Leg of Their Trip On May 21, 1937, Amelia Earhart and Frank Noonan took off from Oakland, California, on the first leg of their trip. The plane landed first in Puerto Rico and then in several other locations in the Caribbean before heading to Senegal. They crossed Africa, stopping several times for fuel and supplies, then went on to Eritrea, India, Burma, Indonesia, and Papua New Guinea. There, Earhart and Noonan prepared for the toughest stretch of the trip the landing at Howland’s Island. Since every pound in the plane meant more fuel used, Earhart removed every non-essential item even the parachutes. The plane was checked and re-checked by mechanics to ensure it was in top condition. However, Earhart and Noonan had been flying for over a month straight by this time and both were tired. Left Papua New Guinea Heading Toward Howland’s Island On July 2, 1937, Earhart’s plane left Papua New Guinea heading toward Howland’s Island. For the first seven hours, Earhart and Noonan stayed in radio contact with the airstrip in Papua New Guinea. After that, they made intermittent radio contact with the U.S.S. Itsaca, a Coast Guard ship patrolling the waters below. However, the reception was poor and messages between the plane and the Itsaca were frequently lost or garbled. The Plane Did Not Appear Two hours after Earhart’s scheduled arrival at Howland’s Island, at about 10:30 a.m. local time on July 2, 1937, the Itsaca received a last static-filled message that indicated Earhart and Noonan could not see the ship or the island and they were almost out of fuel. The crew of the Itsaca tried to signal the ship’s location by sending up black smoke, but the plane did not appear. Neither the plane, Earhart, nor Noonan were ever seen or heard from again. The Mystery Continues The mystery of what happened to Earhart, Noonan, and the plane has not yet been solved. In 1999, British archaeologists claimed to have found artifacts on a small island in the South Pacific that contained Earhart’s DNA, but the evidence is not conclusive. Near the plane’s last known location, the ocean reaches depths of 16,000 feet, well below the range of today’s deep-sea diving equipment. If the plane sank into those depths, it may never be recovered.